How can we help?
How can we help?
How can we help?
If your question was not answered by the topics listed below, please call our Customer Service department at 855-660-4663 or 855-660-HOME or send us an email.

If you're not satisfied with your purchase, please return merchandise accompanied by a register receipt within 30 days of purchase, for an exchange or refund. Returns with receipts over 30 days or without a receipt (but otherwise eligible for return) will receive store credit only. Gift receipts are valid for store credit only. Merchandise that is used or in unsellable condition will not be accepted for refund, store credit or exchange. Other restrictions may apply.

Returns may also be limited or declined based upon our refund verification system, which is used to process and track returns to help administer our loss prevention program.

Any valid government issued photo ID, name, address, and signature are required for returns without a valid receipt or gift receipt. Customer signature may be required for returns (both with and without receipt). To learn about how we use and handle your information, please see our Privacy Notice.

Some stores work with a third party service for home delivery. Please inquire at your local store.

For information regarding job opportunities, please visit our jobs page for details.

The majority of our stores are open daily from 9:30 am to 9:30 pm, and Sunday from 9:30 am to 6:30 pm. However, some exceptions apply. There are also extended Holiday Hours. For specific information, please contact the store directly. To locate a store in your area, please utilize our Store Locator feature.

Because each store receives an average of over 10,000 new pieces of merchandise each week, it is impossible for us to produce a catalog that could keep up with all our fabulous new styles.

At this time, Homesense does not offer online shopping. As there is always the possibility that we may do so in the future, we suggest that you sign up to receive Homesense emails to get the latest information.

If you are interested in becoming a vendor, please contact our Corporate Offices directly at:

The TJX Companies, Inc.
Corporate Buying Office
770 Cochituate Road
Framingham, MA 01701
Phone: 508-390-3000

They are available Monday through Friday from 9 a.m. to 5 p.m. (EST).

Homesense's goal is to provide customers with a store where they can discover and explore great home finds at incredible values. To keep prices low and deliver the most exciting selection of products each week, we don't provide a service of tracking merchandise.

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