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FAQs


Holiday Return Policy:

- Purchases made between 10/08/2023 and 12/24/2023 may be returned through 01/25/2024.

  • Returns with a register receipt or e-receipt may receive a cash refund or charge credit.

  • Returns with a gift receipt or without a receipt will receive a merchandise credit.

  • A valid government-issued photo ID, name, address, and signature are required for all non-receipted returns and will be required for use of the resulting merchandise credit.

  • The name on the photo ID presented at the time of issuance must match the name on the photo ID for redemption, or the merchandise credit may not be used.

- Our normal return policy will apply to all purchases made beginning 12/26/2023.

Standard Return Policy:

To receive a refund or exchange, items must be returned in original condition. Original condition means the item is not washed, worn (aside from trying it on), damaged or altered and returned with all hangtags and original packaging where possible. Any item not meeting the condition standards of this policy will be returned at the customer’s expense.

Returns with a receipt received outside the returns timeframe may qualify for a merchandise credit. This credit is redeemable in store at any Homesense store location.

Returns without a receipt will receive a non-transferable merchandise credit. A valid government-issued photo ID, name, address, and signature will be required for the merchandise credit to issue and may also be required in order to redeem. Any name printed on the merchandise credit must match the name on the photo ID presented at the time of redemption. Merchandise credits issued for returns without a receipt may not be used for online purchases. To learn about how we use and handle your information, please see our Privacy Notice posted on our website.

If you're not satisfied with your purchase, please return merchandise accompanied by a register receipt within 30 days of purchase, for an exchange or refund. Returns with receipts over 30 days or without a receipt (but otherwise eligible for return) will receive store credit only. Gift receipts are valid for store credit only. Merchandise that is used or in unsellable condition will not be accepted for refund, store credit or exchange. Other restrictions may apply.

Returns may also be limited or declined based upon our refund verification system, which is used to process and track returns to help administer our loss prevention program.

Any valid government issued photo ID, name, address, and signature are required for returns without a valid receipt or gift receipt. Customer signature may be required for returns (both with and without receipt). To learn about how we use and handle your information, please see our Privacy Notice.


What Are Email Receipts?

For your convenience, Homesense customers now have the option to receive their receipts by email in select stores. An Email Receipt may be used instead of a paper receipt if you wish to make a return.  The Homesense Return Policy is applicable to Email Receipt transactions. You will still continue to receive a paper copy of your receipt in addition to the Email Receipt.

How Do I Request an Email Receipt?

If Email Receipts are available at your Homesense store location, you will be prompted at checkout to select an “Email Receipt” on the PIN pad at the register. Use the PIN pad to enter your phone number and email address.

Why Do I Need to Enter my Phone Number?

We ask for a phone number so that next time you shop and want an Email Receipt, we can look you up more quickly. On a return visit,  after selecting the Email Receipt option on the PIN pad, you simply need to enter your phone number and a redacted version of your email address will automatically display for you to update or confirm.

Can I Add More Than One Phone Number for Email Lookup?

We can only associate an email address with one phone number

Can I Update My Email Address or Phone Number?

You may update your email address or phone number at the PIN pad.

Will I Receive Any Other Emails from Homesense?

When you request an Email Receipt, you will be opted-in to receive brand marketing communications from TJX Brands. You may opt-out of receiving future emails by following the unsubscribe link in the email or on our website.

Are Email Receipts Connected to My TJX Rewards® Credit Card?

No, Email Receipts are not connected to your TJX Rewards credit card account. The email address you provide at the PIN pad will be used for your Email Receipts and will not affect any email address you have provided in connection with your TJX Rewards credit card.


Some stores work with a third party service for home delivery. Please inquire at your local store.


The majority of our stores are open daily from 9:30 am to 9:30 pm, and Sunday from 9:30 am to 6:30 pm. However, some exceptions apply. There are also extended Holiday Hours. For specific information, please contact the store directly. To locate a store in your area, please utilize our Store Locator feature.


For information regarding job opportunities, please visit our jobs page for details.


If you are interested in becoming a vendor, please contact our Corporate Offices directly at:

The TJX Companies, Inc.
Corporate Buying Office
770 Cochituate Road
Framingham, MA 01701
Phone: 508-390-3000

They are available Monday through Friday from 9 a.m. to 5 p.m. (EST).


Homesense's goal is to provide customers with a store where they can discover and explore great home finds at incredible values. To keep prices low and deliver the most exciting selection of products each week, we don't provide a service of tracking merchandise.


At this time, Homesense does not offer online shopping. As there is always the possibility that we may do so in the future, we suggest that you sign up to receive Homesense emails to get the latest information.


Because each store receives an average of over 10,000 new pieces of merchandise each week, it is impossible for us to produce a catalog that could keep up with all our fabulous new styles.


Still have a question or a comment? Please call our Customer Service Associates at 855-660-4663 / 855-660-HOME (M-F 9AM-6PM EST) or send us a message.

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We care about your privacy, so please DO NOT INCLUDE any sensitive personal information like credit card, banking, driver's license, or social security numbers, or similar data.

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