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privacy policy

Homesense Privacy Notice

Effective Date: September 2022

Welcome to the privacy statement (“this Privacy Statement”, “this statement”, or “our statement”) for Homesense, a division of The TJX Companies, Inc. (“TJX”). Homesense may be referred to throughout this statement as “Homesense”, “we”, “us”, or “our”. Sometimes we may refer to Homesense along with TJX and TJX companies such as Marshalls, HomeGoods, T.J. Maxx, Sierra, and other affiliates as the “TJX Businesses.” We use the words “you” and “your” to mean you, the reader, and other visitors, users, or customers to our stores, and websites, who are, in all cases, over the age of 13.

This Privacy Statement pertains to the personal information we collect about you in our stores or on our websites and anywhere else online or offline where we may interact with you and collect your personal information. 

The Privacy Statement describes:


WHAT INFORMATION WE COLLECT

We may obtain certain information from or about you in connection with your interactions with Homesense, such as when you use our websites or shop in our stores. This information may include:

  • billing information such as payment card or other financial account information;
  • contact and/or shipping information such as name, email address, postal address, and phone number;
  • shopping history such as the products you have purchased;
  • other forms of identification such as a driver’s license number, military identification or state-issued picture identification;
  • date of birth;
  • visual and audio information;
  • information about your Internet/electronic activity such as your IP address, the address of the web page that referred you to our websites, the dates and times of website visits and how much time was spent on certain pages, the location of your device and other related device or electronic activity information;
  • geolocation data; and
  • other personal information you provide to us on our websites, on feedback forms, in our stores or when you interact with us in other ways, both online and offline.

HOW WE COLLECT YOUR INFORMATION

We collect information from or about you in a number of different ways including:

  • directly from you such as when you sign up to receive marketing communications or purchase products from us;
  • information available publicly about you;
  • from third parties such as other TJX Businesses or business partners (e.g., for promotions, advertising, or TJX credit cards);
  • via technology used on our websites such as cookies and pixels; and
  • technology used in our stores such as CCTV cameras or body worn cameras.

HOW WE MAY USE YOUR INFORMATION

When we collect your information, we may use it for a number of purposes, including to:

  • process, manage, complete and account for transactions, including purchases and refund, exchange and layaway requests;
  • provide our products and services to you and fulfill your orders;
  • identify your product and service preferences;
  • improve merchandise selections and customer service;
  • invite you to participate in customer research;
  • notify you about new products, services, features, promotions, events and special offerings relating to the TJX Businesses we think you will find valuable;
  • provide customer support, diagnose technical and service problems, and respond to your requests, comments and inquiries;
  • create and manage online accounts you establish including to identify you as a user of our websites;
  • enroll you in, and administer, our loyalty and other rewards programs upon your request;
  • administer your participation in promotions, contests and sweepstakes;
  • verify your identity in certain instances (such as when you pay by check, return merchandise, or request a refund);
  • secure our operations and protect against, identify and help prevent crime, fraud, unauthorized activity, claims and other liabilities and minimize credit risk;
  • protecting the safety and well-being of our associates, customers, and others who interact with us;
  • comply with and enforce applicable legal requirements, industry standards, our policies, and our Terms of Use; and
  • operate/manage, evaluate and improve our business (including developing new products and services, measuring and managing our communications and the advertising effectiveness of our online and offline advertisements and events, performing market research, and administering and securing our websites such as by customizing users’ visits to our websites, delivering content [including advertising] tailored to users’ interests and the manner in which users browse or interact with us).

We also may use the information in other ways for which we provide specific notice at the time of collection.

In order for us to maintain the accuracy of your personal information and improve our communication with you, we may also supplement the information we collect with other public demographic information. 


HOW WE SHARE YOUR INFORMATION

Affiliates

We may share your personal information among the TJX Businesses. They may use this information to offer products and services to you consistent with the purposes identified in this statement. California residents can opt-out of the sharing of this information to other TJX Businesses by contacting us as specified here.

Business Sale/Purchase

Your information may also be transferred as an asset in connection with a merger or sale (including any transfers made as part of a reorganization, dissolution or liquidation) involving all or part of the TJX Businesses or as part of a stock sale or other change in corporate control.

Contests and Promotions

If a contest, sweepstakes, or promotion is jointly sponsored by us and one or more other sponsors, your information may be shared with such sponsors. We do not control other sponsors' use of your personal information, and their use of your information will be in accordance with their own privacy policies. If you do not wish for your information to be shared in this manner, you may choose not to participate in such jointly sponsored contests, sweepstakes or promotions. Such offerings may also be subject to additional rules and regulations governing your participation.

Third-Party Service Providers

We also may share certain personal information we collect about you with partners or third parties who perform services for us or with whom we contract for the purposes described in this statement. For example, we may use third parties to host our websites, operate certain of its features, send emails, print or send mailings, run our sweepstakes, contests or other promotions, conduct customer research, authorize and process your payments, manage and analyze data and our advertising effectiveness, and fulfill orders. Such third-party service providers enter into written agreements with us and are given the information that they need to perform their designated functions. We do not authorize them to use or disclose your personal information for their own or any others' marketing purposes.

Card Issuers and other Business Partners

When you apply for the TJX RewardsTM Card, we share the information you provide with the financial institution that issues the card, and it is that institution’s privacy policy that applies to the information you provide on the TJX RewardsTM Card application.

Legal Requirements and to Prevent Harm

We also may disclose information about you as is required by law or legal process such as subpoenas or court or agency orders, or as we may reasonably determine to be necessary or appropriate to protect our rights or the rights of others, to avert loss or harm to persons or property, to enforce our Terms of Use or this Privacy Statement, or in connection with an investigation of suspected or actual fraudulent or illegal activity.


CHILDREN'S PRIVACY

Our websites are intended for a general audience and are not directed to children. We do not knowingly collect personal information online from children under the age of 13.


EXTERNAL ONLINE SERVICES AND FEATURES

For your convenience and information, our websites may provide links to other online services, and may include third-party features such as apps, tools, widgets and plug-ins (“Third-Party Online Services”). These Third-Party Online Services may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, is subject to the privacy policies of these parties, which we strongly suggest you review. To the extent any linked Third-Party Online Services are not owned or controlled by TJX, we are not responsible for these third parties’ information practices.


HOW WE PROTECT YOUR INFORMATION

We maintain administrative, technical and physical safeguards designed to protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of your personal information. However, we cannot guaranty the effectiveness of these safeguards, and nothing in this statement shall be construed as an express or implied warranty against loss, misuse or unauthorized access, disclosure, alteration or destruction.


YOUR OPTIONS

Do Not Track

Some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not specifically respond to browser “do not track” signals, however we do process Global Privacy Control (“GPC”) signals as a valid opt-out request under the California Consumer Privacy Act as further described below.

Opt-Out From/Restrict Cookies and Online Behavioral Advertising

Your web browser may tell you how to be notified when you receive certain types of cookies and how to restrict, reject or disable certain cookies. Additionally, you may opt-out of data collection from the particular companies that we use to collect information from users of our websites.

We use a company called Certona to collect and analyze information about the use of our websites, which we use in part to help customize each user’s shopping experience and to offer you products. Learn more about Certona's Collection and Analysis of Information, including how to opt out.

We also use a company called Adobe to collect and analyze information about the use of our websites. Learn more about Adobe's Collection and Analysis of Information, including how to opt out.

We also use a company called Google to collect and analyze information about the use of our websites. This information helps us serve relevant advertisements to you on Google, and also helps us to measure the effectiveness of our marketing campaigns. If you have an account with Google, Manage Your Advertising Settings, otherwise you can manage these settings through your web browser as described above.

We also use a company called Facebook to collect and analyze information about the use of our websites. This information helps us serve relevant advertisements to you on Facebook, and also helps us to measure the effectiveness of our marketing campaigns. If you have an account with Facebook, Manage Your Advertising Settings.

To update your preferences, ask us to remove your information from our mailing lists or submit a request, you may contact us as described in the Contact Information section. You also may use the following options:

Opt-Out From E-mail and/or Postal Mail

You can opt-out of receiving promotional email and/or postal mail from us by doing the following:

  • If you originally signed up for Homesense email, you can opt-out from that email, and click on the “unsubscribe” link.
  • If you have received an email from Homesense, you can opt-out from receiving further emails by following the opt-out or "unsubscribe" instructions provided in the e-mail you received.
  • Contact Customer Service, Monday - Friday 9:00 AM - 6:00 PM (Eastern Time) at the toll-free number 1-855-660-4663 if you do not want to receive promotional email and/or postal mail communications from us in the future. Please specify if you would like to opt out of email, or postal mail, or both. If you have already received communications from us, it will expedite the opt-out process if you are prepared to provide us with the exact name, and email and/or postal mail addresses under which you have been receiving communications from us.

Please note that any opt-out for postal mail may take at least 60 days to become effective. Also, you may still receive email or postal mail from other members of the TJX Businesses if they received your email or postal address from other sources or as a result of their own transactions or experiences with you, or if you request to hear from us again.


CONTACT INFORMATION

If you have questions regarding this Privacy Statement or our privacy practices, or if you wish to update the personal information you have provided to us, you may do so by contacting us using one of the methods described here.


CHANGES TO OUR STATEMENT

This Privacy Statement may be updated periodically and without prior notice to you to reflect changes in our information practices. We will post a prominent notice on the site to notify you of any significant changes to our Privacy Statement and indicate when it was most recently updated.


CALIFORNIA PRIVACY

Your California Privacy Rights
For California Consumers

This section supplements the Homesense Privacy Notice and applies solely to California consumers (excluding Homesense personnel) who have certain rights under the California Consumer Privacy Act (“CCPA”).

Collection And Disclosure

During the prior 12-month period we may have:

  1. Collected the following categories of personal information about you:
    • identifiers such as a real name, alias, postal address, unique personal identifier (such as a device identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number, unique pseudonym, or user alias; telephone number and other forms of persistent or probabilistic identifiers), online identifier, Internet Protocol address, email address, account name, driver’s license number, passport number, and other similar identifiers
    • signature, state identification card number, education, credit card number, debit card number, bank account number and other financial information;
    • characteristics of protected classifications under California or federal law, such as age, sex, gender, gender identity, and military and veteran status;
    • commercial information, including records of personal property, products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies;
    • Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with websites, applications or advertisements;
    • geolocation data;
    • electronic, visual, and similar information; and
    • inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
  1. Collected personal information about you from the following categories of sources:
    • from you or your devices, for example, through your interactions with us in our stores or on our website;
    • our affiliates and other TJX Businesses;
    • our vendors and consultants;
    • our business partners;
    • publicly available sources;
    • social media networks; and
    • online advertising companies.
  1. Collected personal information about you for the following business or commercial purposes (in addition to the purposes listed above in our Privacy Statement):
    • performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing advertising or marketing services, providing analytics services, or providing similar services;
    • auditing related to a current interaction with you and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance;
    • short-term, transient use, including, but not limited to, the contextual customization of ads shown as part of the same interaction;
    • detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity;
    • debugging to identify and repair errors that impair existing intended functionality;
    • undertaking internal research for technological development and demonstration; and
    • undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us.
  1. Sold (as defined under the CCPA) the following categories of personal information about you:
    • identifiers such as a real name, alias, postal address, unique personal identifier (such as a device identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number, unique pseudonym, or user alias; telephone number and other forms of persistent or probabilistic identifiers), online identifier, Internet Protocol address, email address, account name, and other similar identifiers;
    • commercial information, including records of personal property, products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies;
    • characteristics of protected classifications under California or federal law, such as age, sex, gender, gender identity, and military and veteran status;
    • Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with websites, applications or advertisements; and
    • inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
  1. Sold your personal information to the following categories of third parties for the following commercial purposes:
    • our affiliates and other TJX Businesses;
    • our joint marketing partners; and
    • third-party marketers (who may combine your personal information with their own records, and records available from other sources), for their own direct marketing purposes, and the direct marketing purposes of other third-party marketers.

    Commercial purposes:
    • enabling other TJX brands to market to you;
    • targeting advertising through digital advertising providers; and
    • identifying or linking Internet activity.
  1.  Disclosed for a business purpose the following categories of personal information about you:
    • identifiers such as a real name, alias, postal address, unique personal identifier (such as a device identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number, unique pseudonym, or user alias; telephone number and other forms of persistent or probabilistic identifiers), online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, and other similar identifiers
    • signature, state identification card number, education, bank account number, credit card number, debit card number, and other financial information, medical information;
    • characteristics of protected classifications under California or federal law, such as age, sex, gender, gender identity, medical condition, disability, citizenship status, and military and veteran status;
    • commercial information, including records of personal property, products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies;
    • Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with websites, applications or advertisements;
    • geolocation data;
    • electronic, visual, and similar information;
    • professional or employment-related information; and
    • inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
  1. Disclosed  your personal information with the following categories of third parties:
    • our affiliates and other TJX Businesses;
    • vendors who provide services on our behalf;
    • professional services organizations, such as auditors and law firms;
    • our joint marketing partners;
    • financial institutions;
    • our business partners;
    • third-party marketers (who may combine your personal information with their own records, and records available from other sources), for their own direct marketing purposes, and the direct marketing purposes of other third-party marketers; and
    • government entities, including law enforcement.

We do not sell the personal information of consumers under the age of 16 if we have actual knowledge of the individual’s age.


PRIVACY RIGHTS

California residents have the rights listed below with respect to their personal information:

  • Right to Know about what personal information we collected about you
  • Right to Request Deletion of the personal information we collected about you
  • Right to Opt-Out of the Sale of your personal information
  • Right to Not Receive Discriminatory Treatment

These rights, and how you can exercise them, are described in greater detail below.

You may have the right to request, twice in a 12-month period, the following information about the personal information we have collected about you during the past 12 months:

  • the categories and specific pieces of personal information we have collected about you;
  • the categories of sources from which we collected the personal information;
  • the business or commercial purpose for which we collected or sold the personal information;
  • the categories of third parties with whom we shared the personal information; and
  • the categories of personal information about you that we sold or disclosed for a business purpose, and the categories of third parties to whom we sold or disclosed that information for a business purpose.

Additionally, you have the right to request that we delete the personal information we have collected from you, subject to certain exceptions.
We will not deny, charge different prices for, or provide a different level or quality of goods or services if you choose to exercise these rights.
You can exercise most of these rights by submitting a verifiable request as specified on the How To Contact Us page of our website. To opt-out of the sale of personal information, please view our Notice of Opt-Out of the Sale of Personal Information. To help protect your privacy and maintain security, we take steps to verify your identity before granting you, or a third party acting on your behalf, access to your personal information or complying with your request. If someone is making a request on your behalf, we require proof of authorization as part of our identity verification process.  To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request.


METRICS

Below are metrics regarding Requests to Know, Requests to Delete and Requests to Opt-Out submitted pursuant to the CCPA that the TJX Businesses received, complied with (in whole or in part), and denied between January 1, 2021 and December 31, 2021. These requests as compiled and disclosed are for all individuals, not just California consumers.

Request to Know

  • Total Requests: 3
  • Requests Denied: 0
  • Median Time to Complete: 16

Request to Delete

  • Total Requests: 728
  • Requests Denied: 0
  • Median Time to Complete: 41

Request to Opt-Out

  • Total Requests: 3414
  • Requests Denied: 0
  • Median Time to Complete: 1

NEVADA PRIVACY

We do not sell your personal information in exchange for monetary compensation.


CONTACT INFORMATION

If you have questions regarding this Privacy Statement or our privacy practices, or if you wish to update the personal information you have provided to us, you may do so by contacting us using one of the methods described here.




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Earn 5% back
in rewards

every time you shop our stores*

TJMaxx Marshalls HomeGoods Sierra Homesense logos

tjmaxx.com | marshalls.com | sierra.com